Support Executive

Job Description of Support Executive in Chennai:

Technical Skills:

Linux based application & server support/admin skills highly desirable
Windows & Unix server background added advantage
Oracle DB, SQL & any one Scripting Language(Pearl/Bash/Unix Shell) is a must
Control-M batch monitoring
Experience with SWIFT Standards and messaging formats

Have expert knowledge on payment processing such as RTGS, Overseas Telegraphic Transfers, Overseas Fund Transfers and SWIFT messaging standards

Familiarity with Messaging Queues, ESB services & APIs integration
Appd & Splunk Monitoring
Experience in Change/INC/Problem management practices and Remedy/ServiceNOW tool
Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes

Must-Have/Mandatory

Good analytical & troubleshooting skills

Ability to work under pressurized environments and in an extremely time-sensitive environment

Good communication (Oral, Verbal & Written) skills

Set of Technical skills mentioned above

Self-driven, proactive team player

Ability to troubleshoot and think outside the box to resolve rarely seen problems.

Good-to-Have/Desirable

Relevant certifications

ITIL/ production support background

Interpersonal skills

Tools like Control-M, ServiceNow, JIRA & Confluence

Key Responsibilities:

Provide application support for Global PayPlus - GPP Classic & GPPSP payment processing applications, its back-end infrastructure, and batches

Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues

Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues

Ensure the integrity of the Production environment is maintained

Investigate and develop fixes for small bugs or functionality issues

Identify and perform automation

Incident, Problem, Availability & Capacity management

Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments

Resolution of major incidents in a time-sensitive environment