Client Success Manager (Remote | LATAM Only)

Summary:

We're hiring a Client Success Manager to serve as the primary point of contact for clients throughout the lifecycle of their projects.

This role is ideal for someone who excels at communication, organization, and relationship management. You will own the client experience from onboarding through final delivery, ensuring clients feel informed, supported, and confident every step of the way.

You'll work closely with internal teams to coordinate timelines, manage expectations, track deliverables, and proactively communicate updates. While you will not be responsible for creating project deliverables, you will play a critical role in ensuring projects stay organized, deadlines are met, and clients receive an exceptional experience.

What You'll Own:

• Clients feel informed, supported, and cared for throughout their projects.
• Project timelines, meetings, and deliverables remain organized and on schedule.
• Client communication is professional, timely, and proactive.
• Internal teams remain aligned on priorities and upcoming deadlines.
• Risks, delays, and project bottlenecks are identified and addressed early.

Core Responsibilities:

Client Onboarding & Success

• Onboard new clients after project kickoff.
• Confirm project timelines, assigned team members, and required documentation.
• Gather project requirements, intake forms, and supporting materials.
• Guide clients through the onboarding process and ensure all prerequisites are completed.

Client Communication & Relationship Management

• Serve as the primary point of contact for clients throughout the project lifecycle.
• Manage client-facing email threads and communication channels.
• Respond to client inquiries professionally and within established response times.
• Set expectations clearly and keep clients informed of project progress.
• Escalate concerns or challenges when necessary.

Project Coordination & Scheduling

• Schedule and coordinate project meetings.
• Track project milestones, deliverables, and deadlines.
• Monitor project progress and proactively identify potential delays.
• Follow up with internal teams to ensure commitments are met.
• Maintain accurate project records and status updates.

Internal Team Coordination

• Act as the bridge between clients and internal teams.
• Filter and organize client requests before routing them to the appropriate team members.
• Attend meetings, document action items, and ensure follow-through.
• Help maintain accountability while fostering strong internal working relationships.

Documentation & Organization

• Maintain organized project documentation and communication records.
• Track action items, decisions, and next steps.
• Ensure project information remains accurate and accessible.
• Support process improvements that enhance the client experience.

Qualifications & Skills:

Required:

• 3+ years of experience in Client Success, Account Management, Client Services, Project Coordination, or a similar client-facing role.
• Exceptional written and verbal English communication skills.
• Warm, professional, and customer-focused communication style.
• Strong organizational and scheduling abilities.
• Ability to manage multiple projects and competing priorities simultaneously.
• Strong attention to detail and follow-through.
• Ability to remain calm and professional under pressure.
• Comfortable managing client expectations and difficult conversations.
• Self-directed and highly accountable in a remote work environment.
• Strong problem-solving and relationship management skills.

Nice to Have:

• Experience in design, hospitality, construction, real estate, architecture, or agency environments.
• Familiarity with short-term rentals or property-related industries.
• Experience with Matterport, 3D scanning technology, or project intake systems.
• Experience using Airtable, Motion, or similar project management tools.

Tools & Platforms:

• Airtable
• Motion
• Google Workspace
• Zoom
• Project Management Platforms
• Client Communication Tools

Work Setup:

• Full-Time
• Remote (LATAM only)
• Hours aligned with U.S. business hours

Required Remote Setup:

• Reliable high-speed internet connection.
• Personal laptop or desktop computer.
• Quality headset for meetings and client calls.
• Dedicated workspace free from distractions and background noise.

Important Expectations:

This role requires a fully dedicated team member who can consistently follow established processes and workflows. We are looking for someone committed to long-term growth within the company and capable of maintaining a high level of accuracy, reliability, and accountability in their work.

Training and ongoing support will be provided, but consistency, ownership, and attention to detail are critical to success in this position.

About Purple:

At Purple, we connect exceptional LATAM talent with U.S. companies through strategic outsourcing solutions that deliver results with integrity and excellence. Our mission is to help businesses scale without compromising on quality, while creating meaningful opportunities across borders.

Explore our culture and team:
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