Virtual Assistant - Guest Communications

About Purple:

At Purple, we specialize in connecting top-tier LATAM talent with companies across the US. Our mission is to deliver exceptional outsourcing solutions that empower businesses to scale efficiently while maintaining high-quality standards.

Position Summary:

We are looking for a Guest Communication Virtual Assistant. This role is essential in ensuring a seamless guest experience, handling reservations, resolving issues, and coordinating with internal teams. The ideal candidate is customer-oriented, tech-savvy, and thrives in a fast-paced environment.

Hiring for Day and Night shifts. 

 Key Responsibilities:

• Communicate with guests through various digital platforms.
• Manage guest reservations efficiently and accurately.
• Respond promptly to guest inquiries and provide key accommodation details.
• Assist guests with any issues during their stay, coordinating with the operations team when needed.
• Provide continuous feedback to improve the guest experience and streamline processes.
• Work on developing new operational processes for digital guest services.
• Coordinate with cleaning and maintenance teams to ensure properties are in top condition.
• Maintain up-to-date records of guest interactions and reservations.

Requirements:

• Bilingual in English/Spanish or advanced English (mandatory).
• 1-2 years of experience in customer service, hospitality, or project management.
• Proficiency in Excel and Google Sheets.
• Strong tech skills and ability to learn new digital tools quickly.
• Excellent communication and interpersonal skills, with a proactive and professional attitude.

Preferred Qualifications (Bonus Points):

• Experience in hospitality, short-term rentals (STR), Airbnb, or hotels.
• Background in entrepreneurship or start-ups.
• Knowledge of property or real estate management.

This is a great opportunity to work in a dynamic and growing industry while providing top-notch service to guests. If you are detail-oriented, results-driven, and eager to contribute to a high-performance team, we'd love to hear from you!