Key Account Manager

Qiscus is an omnichannel conversational platform that helps businesses embrace the new expectations of excellent Customer Experience (CX) through the ability to engage in timely conversations at scale. In order to be able to help more businesses in the fastest time possible, Qiscus adopts a 100% channel approach for the enterprise sector.
We are currently looking for dynamic and passionate personnel to help deepen our impact on our clients business - help our clients grow even during this unprecedented pandemic! If you find that you fit this role, come join us.

What You Will Do

• Understand clients needs deeply by engaging the various stakeholders in their organization, including the management.
• Help clients optimize the usage of Qiscus solutions so that they are able to maximize their ROI
• Identify new areas where we can better help our clients grow their business using other Qiscus solutions
• Create proposals and pitch best solution(s) that address(es) clients needs
• Maintain close relationships with existing clients and ensure high customer satisfaction ratings.
• Achieve sales targets and profitability objectives
• Proactively assesses, clarifies, and validates client needs ongoing basis

What You Will Bring to the Role

• Entrepreneurial in mindset and spirit
• Comfortable in engaging different levels of stakeholders, including C-Levels.
• Has an outgoing personality with strong presentation and negotiation skills, be it online or offline
• At least 2 years in Key Account Management role or relevant roles such as Business Development.
• Experienced in IT System Integrator, Consulting, Principal is a bonus.
• Experienced in delivering client focused solution based on customer needs
• Highly proactive and forthcoming in contributing ideas and suggestions to the management
• Ability to manage and coordinate between different entities/contact points, and doing so remotely/physically where necessary
• Fluent in both Bahasa Indonesia and English (written and spoken)