PFS - IT Infrastructure Support

Key Responsibilities:

• Troubleshoot and resolve issues related to hardware, software, servers, storage, and networks.
• Prepare and maintain IT-related documentation for internal and external use.
• Provide first-level technical support to end users via phone, email, or in person.
• Install, configure, and update computer systems and software as required.
• Assist in setting up new user accounts, workstations, and servers.
• Collaborate with the IT team to identify and resolve technical issues.
• Maintain and manage IT inventory, including hardware and software assets.
• Support the IT team with additional projects and tasks as assigned.
• Familiarity with Mikrotik, Windows Server, Active Directory, Proxmox, and storage servers.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• 12 years of experience in an IT Infrastructure Support role.
• Basic knowledge of computer hardware, software, server, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-oriented attitude.
• Willingness to learn and adapt to new technologies.