Contact Centre Specialist

RESPONSIBILITIES

• Assist the Customer Service Team through all post settlement phone enquiries
• Ensure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirements
• Ensure customers are provided with the highest level of service within company guidelines
• Ensure that all functions are completed accurately and within service level agreement
• Responsible in handling customer enquiries relating to Mortgage and Auto products via tools and systems
• Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards

SELECTION CRITERIA

• Candidate must possess at least a Bachelor's/College Degree in any field
• Excellent English communication skills, both verbal and written
• Minimum of two (2) years experience in a Contact Centre or Collections environment
• Knowledge of Australian Finance Regulatory Environment will be an advantage
• Experience in a BPO/multinational institution is preferred