AF Support Officer

RESPONSIBILITIES

• Conduct pipeline follow up on consumer leads and engage with customers and introducers via phone and email
• Collection of required documentation to assist with originating a loan and submit application for credit assessment
• Ensure final checks are conducted prior to finalization of loan documents
• Prepare application for settlements as per process and within service levels
• Conduct website searches to ensure introducer and supplier information are updated
• Ensure accuracy of all information entered into the system
• Ensure all existing introducers business contact details are current and all changes required are made in a timely manner
• Create introducer profiles in CRM system

SELECTION CRITERIA:

• Candidate must possess at least a Bachelor's Degree in any field
• Demonstrated experience in loan administration for a minimum of 1 year
• Experience working in an Australian Financial Services environment will be an advantage
• Excellent verbal and written English communication skills
• Ability to adapt to a fast-paced environment
• Positive disposition and can-do attitude
• Keen attention to details
• Ability to work well within a team environment