Retail Sales Specialist

The Regional Key Account Sales Specialist (Retail) responsible for driving PSACC Sales by managing and handling clients, building long-term strategic partnership with the clients by developing long term goals, conducting constant collaboration and alignment.

The incumbent, negotiate contracts, maintain existing clients, grow clientele, and establish relationship-building plans.

Duties & Responsibilities:

Ensures to achieve the set sales target by acquiring new clients and maintaining existing clients.

1. Work closely with the Head of Regional Key Account Department to identify sales forecasts and potential sales and ensure that these targets are met.
2. Identify prospective and potential clients through sales calls, sales visits, and providing PSACCs validated rates and portfolio.
3. Obtaining referrals from the current clientele to widen the sales pipeline and convert this leads to clients.
4. Consistently meet monthly sales value goals, quarterly target and YTD sales performance in accordance with team/organizational goals.

Monitoring the collection per account to achieve the collection target

1. Support collectors by coordinating and following up clients on collection.
2. Monitor and manage a portfolio of delinquent accounts to ensure timely and effective collections and develop strategies to improve recovery rates and reduce outstanding debts
3. Manage clients with high DSO accounts by conducting client visits.

Ensures regular customer engagement and leads negotiation on business matters.

1. Meet with the client and gather feedback regarding rates and other issues to make continuous improvements
2. Negotiate and renew agreements and contracts and ensure that these are up to date and aligned with the customer's evolving needs.
3. Work closely with cross-functional teams, including, Marketing, Sales Support, Shore Operations and other divisions, to meet and improve the service value that PSACC provides to the clients.
4. Recognize customer needs and get insights for improving the product portfolio based on interactions with and feedback from customers.

To maintain or lower down the client claim by setting standards on checking both in stuffing up the delivery at destination.

1. Coordinate with the Claims Team in the investigation of the claim and determine the validity, reviewing supporting documents and checking the evidence.
2. Collaborate with the shore operation and especially the consignee to address the issue and provide an action plan.
3. Oversee the execution of the plan.

Qualifications:

• Bachelor Degree like Sales and Marketing or other related courses.
• Minimum of 3 years of experience in the in sales, customer service and client engagement
• Sales Management
• Customer Engagement and relationship building skills