Customer Service Support (For Pooling)

Are you a customer-focused professional with strong communication skills? Join ProSource, a trusted virtual staffing solutions provider connecting businesses with top-tier talent from the Philippines. We specialise in supporting industries such as healthcare, administration, and customer service, helping businesses streamline their operations and grow efficiently.

About the Role

We are looking for a Customer Service Support Specialist to provide high-quality assistance to clients, handle inquiries, and ensure a seamless customer experience. This role is ideal for individuals who are proactive, detail-oriented, and passionate about delivering excellent service.

Key Responsibilities

• Respond to customer inquiries via email, chat, or phone
  
  

• Assist with booking, order processing, and troubleshooting issues
  
  

• Maintain accurate customer records and update databases
  
  

• Resolve customer concerns with professionalism and efficiency
  
  

• Collaborate with the team to improve customer service processes
  
  

What We’re Looking For

• Strong verbal and written communication skills
  
  

• Previous experience in customer service or a related field
  
  

• Ability to handle multiple tasks and work independently
  
  

• Problem-solving skills and a customer-first mindset
  
  

• Familiarity with CRM systems and support tools (a plus, but not required)
  
  

Why Join ProSource?

• Work with an experienced and supportive team
  
  

• Gain valuable experience in customer service and support operations
  
  

• Competitive compensation
  
  

• Fully remote work setup with a flexible and collaborative environment
  
  

• Day shift schedule to align with Australian business hours
  
  

Interested? Apply now and be part of a dynamic and growing team!