Design Engineer

Job description

Heating Design engineer/ Technical Support Engineer

Salary: £40,0000- £45,000

Location: Remote (occasional on site requirements)

Project Better Energy Ltd, home of Project Solar UK Ltd, Project EV, and Project CÜRV, brings over a decade of experience to offer cutting-edge renewable energy solutions. Our expert team provides exceptional service and guidance to both commercial and domestic clients.

Join our diverse, innovative team at Project CÜRV and be part of a company committed to sustainability and a brighter future.

Responsibilities:

Product Development & Testing

• Support the development and testing of Infrared Heaters, ASHP Hot Water Cylinders, and new products within this department.
• Provide technical feedback on product design and performance.
• Conduct and document product field trials and testing protocols

Compliance

• Ensure all products meet local regulatory and certification requirements.
• Stay updated on relevant regulations and standards.
• Liaise with certification bodies for product approvals and compliance.
• Training Material
• Develop and maintain up-to-date training materials for support staff and installers and online support.
• Deliver technical training sessions as required in training room or onsite as required.
• Ensure training content reflects current product features and compliance standards.

Technical Support

• Provide advanced technical support for escalated issues from support staff or installers.
• Assist with troubleshooting and resolving product-related issues.
• Collaborate with PEV / Project Curv customer support to identify and address recurring support challenges using Zendesk.
• Assist sales with any technical input

Reporting & KPIs

• Prepare and submit monthly reports on product performance and compliance metrics.
• Track and analyse KPIs, ensuring targets are met.
• Report faulty products / components.
• Highlight areas of improvement based on KPI trends and support feedback.

Process Improvement

• Identify opportunities to improve product functionality and serviceability.
• Provide recommendations for updates or changes based on technical analysis and feedback.

Collaboration

• Work closely with factory R&D departments, Quality Assurance, and Customer Service teams to ensure product and support alignment.
• Share technical insights to improve product design and user experience.

Documentation

• Maintain detailed records of testing, compliance, and support activities.
• Ensure all documentation is accessible and organized for internal use on shared drive.

Products

• Curv Infrared Heaters
• Tuya App
• Haier ASHP Hot water Cylinder
• FOX ASHP Monobloc system - In development