Business Systems Analyst

Senior Business Systems Analyst Opportunity

Cape Town (Hybrid)

About the Company

This expanding small to medium-sized enterprise (SME) in Cape Town is an authorized Microsoft Partner, specializing in full-stack solutions for Microsoft Dynamics 365 Business Central and related Microsoft Products like Power Platform. With a diverse client base spanning various industries both locally and internationally, they boast a certified team of consultants, developers, testers, business analysts, technical architects, and project managers.

The Role and Work Environment

The Senior Business Systems Analyst will join an international team embedded with a key client. This position offers a hybrid work model with 3 days in the office and 2 days remote. The team collaborates across South Africa, the UK, and India, with working hours aligning with UK times, typically ending at 6 PM local time in South Africa.

The role demands familiarity with change control and documentation processes, adherence to strict ISO, SOX, and Data Protection controls. A typical day involves participating in scrum ceremonies, stakeholder meetings, and utilizing tools such as Google Docs, Microsoft Azure DevOps, Google Meet, and Microsoft Teams.

The company values teamwork, technical proficiency, quality documentation, and effective communication. Full-time employees are required to pass at least one Microsoft certification annually, with support provided to achieve this goal.

Key Responsibilities

• Lead analysis and delivery across the workstack
• Contribute to IT roadmaps and business prioritization
• Define and uphold standards for analysis and change practices
• Represent IT with senior stakeholders
• Drive collaboration across business, IT, and offshore delivery teams
• Develop and present key analysis documentation
• Conduct full structured analysis including impact and technical analysis of change
• Manage stakeholder relationships and facilitate workshops
• Plan and coordinate system changes
• Manage team sprint backlog and create user stories
• Coordinate testing and creation of scripts
• Provide training and support handover

Requirements

• Bachelor's degree
• Experience in delivering multiple projects in a matrix systems environment
• Strong understanding of business finance and accounting processes
• Strong skills in facilitating requirements workshops and negotiating with stakeholders
• Ability to uncover business needs, identify solution options, and present proposals
• Exceptional written and verbal communication skills
• Target-driven with a focus on business solution delivery
• Collaborative team player
• Willingness to travel to UK and Asia offices if required
• Self-organizing and customer-focused
• Understanding of data governance frameworks and ITIL processes
• ERP knowledge, particularly Microsoft Dynamics 365 Business Central (preferred)
• Strong analytical and problem-solving abilities
• Proficiency in advanced Google Sheets and Microsoft Excel
• Experience with Microsoft Azure DevOps for sprint planning

Join this dynamic team in Cape Town and contribute to delivering high-quality Microsoft solutions in a collaborative, growth-oriented environment. The role offers the opportunity to work on innovative projects in the post-graduate financial training industry while developing expertise in cutting-edge Microsoft technologies.