Service Manager

Service Manager

Our client is a well-established company with over 30 years of expertise in the premium household appliances sector. Their philosophy goes beyond selling products-they strive to understand individual preferences and provide tailored solutions that enhance the experience.

As a family-owned business, they pride themselves on building long-lasting relationships, offering not only expert advice but also exceptional service, making customers feel truly at home.

We are seeking an experienced Service Manager to lead the service department. The ideal candidate will be responsible for ensuring top-quality customer support, managing service operations, and building a high-performing team of technicians. If you are a proactive leader with a passion for excellence and a deep understanding of technical services, this could be your opportunity to make a significant impact in a customer-centric company.

Responsibilities:

• Lead and oversee the service department, ensuring all operations run smoothly and efficiently.
• Develop and implement service strategies to improve response times, quality, and customer satisfaction.
• Manage, mentor, and train the service team, ensuring technical excellence and customer-focused performance.
• Establish strong relationships with customers, understanding their needs and ensuring a high standard of service delivery.
• Oversee the maintenance and repair of household appliances, ensuring high-quality standards and cost-effective solutions.
• Analyze service metrics and prepare regular reports to support continuous improvement initiatives.
• Collaborate with other departments to optimize processes and ensure alignment with company goals.

Qualifications:

• Proven experience (minimum 3-5 years) in a similar role, preferably in the home appliances or technical services industry.
• Strong leadership skills with the ability to build and manage high-performing teams.
• Technical understanding in similar product categories.
• Excellent problem-solving skills and a customer-first mindset.
• Outstanding communication and organisational abilities.
• Active knowledge of Slovenian and English.

What client offers:

• A dynamic and supportive work environment with a family-oriented culture.
• Opportunities for professional growth and career development.
• Competitive compensation and benefits.
• The chance to be part of a company where customers always come first and service excellence is the priority.

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