Account Manager

Company Overview

Profitable Media is your partner in propelling businesses to new heights, specializing in advanced marketing technology solutions and data-driven growth strategies. As a pioneering MarTech company, we deliver integrated marketing and engineering services, serving as a true full-service one-stop shop for digital marketing infrastructure and analytics.
https://www.profitablemedia.com

Position Overview

The Account Manager at Profitable Media is responsible for ensuring seamless client experiences, driving operational efficiency, and overseeing project execution. This role involves managing customer success, optimizing marketing technology implementations, and maintaining high-quality service delivery. The ideal candidate will have a strong background in MarTech, problem-solving abilities, and a commitment to delivering excellence across all client engagements.

Key Responsibilities

Marketing Technology & Optimization

Leverage expertise in MarTech platforms to enhance and innovate client marketing strategies.

Troubleshoot and resolve issues related to integrations, tracking, reporting, and functionality.

Optimize email marketing platforms such as ActiveCampaign, Klaviyo, Maropost, and assist with campaign execution.

Adjust visual web editors for UI, UX, and design requests as needed (Wix, Shopify, WordPress/Elementor, GoHighLevel).

Client Success & Relationship Management

Act as the primary point of contact for clients, ensuring satisfaction and long-term success.

Provide regular updates on issue resolution, project timelines, and campaign performance.

Maintain proactive communication with clients to align services with their goals.

Develop Loom videos, SOPs, and instructional walkthroughs for clients and team members.

Quality Control & Service Delivery

Review team outputs before submission to ensure quality and adherence to client goals.

Monitor service delivery processes and recommend improvements.

Manage resource allocation and ensure client tickets are completed on time.

Project & Operations Management

Oversee individual client projects, ensuring deadlines, priorities, and expectations are met.

Define project timelines, deliverables, and capacity planning.

Report on client performance and project outcomes.

Handle client invoicing and operational business tasks.

Continuous Improvement & Process Development

Identify opportunities for process automation and operational efficiency.

Implement structured workflows to enhance service delivery and project execution.

Contribute to the development and refinement of company processes.

Required Skills and Experience

5+ years of experience in a client-facing role.

5+ years of experience with several of the following platforms:

GoHighLevel, HasOffers (Tune), WeCanTrack, Klaviyo, Sticky.io, WordPress, MemberMouse, Shopify, Wix, Elementor, ActiveCampaign, Maropost.

Strong problem-solving and analytical skills.

Native or fluent in spoken and written English.

Strong communication and project management skills.

Preferred Qualifications

Experience managing direct response marketing or sales funnel-related projects.

Background in performance marketing, tracking, and analytics.

Ability to define and improve processes based on performance data.

Time Requirements

Full-time (40 hours per week)

Location

Remote