Technical Support Manager - Solar & ESS

Job Overview:

We are looking for a skilled Technical Support Manager to provide technical and after-sales support for solar energy and energy storage solutions. The role will be responsible for troubleshooting product-related issues, coordinating technical support, training engineers, and ensuring effective resolution of customer complaints. The company offers solutions across residential ESS, commercial & industrial ESS, telecom backup, UPS, and lithium battery systems.

Job Responsibilities:

• Manage after-sales technical support and coordinate the resolution of customer product complaints and technical issues.
• Assign and coordinate technical engineers for troubleshooting, site visits, installations, and product-related complaints.
• Diagnose and resolve technical issues related to lithium batteries, BMS, inverters, ESS systems, and system communication.
• Develop a strong understanding of our products, specifications, installation procedures, and system configurations.
• Conduct regular technical training for engineers, installers, and relevant internal teams.
• Provide technical guidance during installation, commissioning, troubleshooting, and maintenance activities.
• Identify recurring technical problems and conduct root-cause analysis to improve product and service quality.
• Document common technical issues and develop standard operating procedures (SOPs) for troubleshooting and resolution.
• Maintain records of technical complaints, resolutions, warranty cases, and service activities.
• Coordinate with the sales, technical, R&D, and product teams to escalate complex issues and support timely solutions.
• Collect field feedback and recommend improvements in products, processes, and after-sales services.
• Ensure all technical activities are carried out in accordance with company procedures and safety standards.

Qualification & Experience:

• Bachelor's degree or above in Electrical Engineering, Electronics Engineering, Renewable Energy, or a related field.
• 4+ years of relevant experience in the solar energy, battery, ESS, or renewable energy industry.
• Hands-on experience with solar systems, lithium batteries, BMS, inverters, or energy storage systems.
• Previous experience in technical support, after-sales service, installation, commissioning, or troubleshooting will be preferred.
• Ability to read and understand electrical diagrams, technical specifications, and product manuals.
• Willingness to travel to customer/project sites when required.

Location: Lahore