Concierge Manager

Role Summary

We are looking for an experienced, polished, and proactive Concierge Manager to lead front-desk and resident services at Oyster Court. You will be the face of the property — ensuring every resident and visitor receives exceptional, consistent service while managing daily operations, billing coordination, compliance, and interdepartmental teamwork.

Key Responsibilities

• Serve as the primary point of contact for all resident and tenant queries, requests, and concerns.
• Issue timely billing reminders for Monthly Community Service Charges and electricity meter top-ups.
• Add additional service charges (gym, pool, etc.) to resident invoices promptly upon use.
• Conduct apartment viewings and manage move-in / move-out processes end-to-end, including condition reports.
• De-escalate resident disputes and nuisance situations calmly and professionally.
• Manage visitor registration, resident notification, and security coordination for all incoming guests.
• Maintain thorough records of all resident requests, complaints, applications, and visit logs.
• Ensure appointment booking forms and compliance documentation are completed without exception.
• Coordinate daily with security, maintenance, housekeeping, and accounts to ensure seamless operations.
• Support property transfer processes and guide residents on documentation requirements.

What We Are Looking For

• 5 to 8 years of experience in concierge, front office, or guest relations — luxury residential or hospitality preferred.
• Minimum 2 years in a supervisory or managerial concierge role.
• Bachelor's degree in Hospitality Management, Business Administration, or equivalent. Hotel Management diploma accepted.
• Fluent in Urdu and English (written and spoken) — professional communication is essential.
• Proficient in MS Office (Word, Excel, Outlook); familiarity with property management software is a plus.
• Polished, composed, and professionally presented at all times.
• Strong interpersonal skills — empathetic, solution-focused, and calm under pressure.
• Highly organised with excellent attention to detail and a proactive mindset.

Why Join Us

• Be part of Lahore's most prestigious luxury residential community.
• Competitive salary package commensurate with experience.
• A professional, growth-oriented environment with a resident-first culture.

Location: Gulberg 2 Lahore