CONSUMER INSIGHTS OFFICER / EXECUTIVE

Job Description:

• Handle correspondence from call centers, website emails, forms, and WhatsApp, and forward to the relevant departments for action.
• Ensure timely follow-up on unresolved issues, and maintain coordination with call center staff for efficient operations.
• Review and classify around 400 website emails, and compile reports from direct emails and CRM tools. Consolidate call center and CP data for unified reporting.
• Conduct training sessions with the Brand Team for Sybrid/Field service staff on product launches, events, and updates.
• Oversee in-house surveys (e.g., product use, fragrance testing) and coordinate product testing at the factory. Ensure smooth execution by working with external agencies.
• Review external reports for accuracy and support the Research Manager in generating department-specific reports.

Qualification and Skills:

• Bachelors / Masters or studied statistics or research
• 1-2 years or fresh with relevant qualifications

Location:

Karachi