Customer Success Specialist - Voice Program

JOB RESPONSIBILITIES:

• Discover a class apart customer experience as measured by performance objectives and in accordance of the core values of our client.
• Assist customers with their items purchased through E-commerce website.
• Follow standard processes and procedures when it comes to providing the resolution.
• Staying up to date with latest updates on system information, process changes and future updates.
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
• Providing alternatives to product/items, which are not available on the E-commerce website.

QUALIFICATION & SKILLS:

• Education: Minimum Intermediate/O- level
• Minimum 1 year of BPO/ International Customer Service Experience.
• Must be able to use Computer System Swiftly
• Proficient in English Language