Customer Success Specialist - Voice Program

Job Description:

• Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client
• Assist customers with their items purchased through an e-commerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with the latest updates on system information, process changes, and future updates
• Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
• Providing alternatives to products/items, which are not available on the E-commerce website

Specifications:

• Must have valid CNIC
• Minimum Intermediate or O/A Levels
• International Customer Service (US - inbound) experience will be preferred
• English Language competency on minimum CEFR level C1

Benefits:

• Market competitive salary package
• Transportation
• Medical Insurance
• Annual Leaves 
• Leaves Encashment