IT Support Officer

Job Title: IT Officer – Server Management, Network & Backup Support
Location: Islamabad, Pakistan

Job Overview

We are hiring on behalf of a leading financial services organization for the position of IT Officer – Server Management, Network & Backup Support. The role is responsible for supporting, maintaining, and administering the organization's IT infrastructure — including servers, network systems, storage, backup, and disaster recovery solutions — ensuring high availability, security, and performance across all systems.

Job Description

Server Management

• Manage Windows and Linux server environments, including installation, configuration, maintenance, and upgrades
• Monitor server performance, capacity, and availability to ensure optimal operation
• Administer virtualization platforms such as VMware or Hyper-V
• Implement server hardening, patch management, and security best practices
• Troubleshoot and resolve server-related incidents and performance issues

Network Management

• Manage LAN, WAN, Wi-Fi, VPN, and internet connectivity
• Configure and maintain routers, switches, firewalls, and load balancers
• Monitor network performance and ensure maximum uptime
• Implement network security policies and access controls
• Coordinate with ISPs and vendors for connectivity and infrastructure support
• Configure, integrate, and manage network monitoring tools (SolarWinds, NPM, NMS, MRTG/PRTG)
• Manage Cisco, Huawei, Ruijie, and TP-Link switches and APs
• Perform weekly/monthly switch backups
• Coordinate with vendors for internet and cloud services

Backup & Disaster Recovery

• Manage enterprise backup solutions and schedules
• Install, configure, and manage Veeam for Office 365
• Maintain offsite backups on FTP sites
• Ensure successful backup and restoration of business-critical systems
• Support disaster recovery and business continuity planning
• Perform periodic backup verification and recovery drills
• Monitor backup storage utilization and retention policies

Infrastructure & Security

• Ensure infrastructure complies with organizational security policies
• Support vulnerability assessments and remediation activities
• Support endpoint security, antivirus, and system monitoring solutions
• Maintain infrastructure documentation, asset inventory, and configuration records

Monitoring & Reporting

• Monitor infrastructure health using enterprise monitoring tools
• Prepare reports on system availability, incidents, capacity, backups, and security
• Maintain documentation for standard operating procedures (SOPs)

Qualification & Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (BCS/MCS preferred)
• 3–5 years of experience in IT infrastructure / IT support roles
• Hands-on experience with Active Directory, Microsoft 365 Administration, and Windows Server support
• Working knowledge of networking, firewalls, and backup solutions (Veeam, VPN, Cisco networking) preferred
• Strong troubleshooting skills across servers, printers, scanners, IP phones, and end-user IT support
• Excellent communication and problem-solving skills

Compensation & Benefits

• Salary Range: PKR 120,000 – 160,000/month (total package inclusive of everything, before tax)
• Standard benefits as per company policy