Front Desk Officer

Job Overview: 

People Perfect is looking for a professional and guest-focused Front Desk Officer to manage front office operations and ensure an exceptional guest experience. The ideal candidate will be responsible for handling check-ins/check-outs, guest inquiries, reservations, and maintaining accurate front desk records. This role requires strong communication skills, attention to detail, and the ability to deliver excellent customer service in a hospitality environment.

Job Responsibilities: 

• Manage smooth guest check-in and check-out processes while following front office protocols.
• Register guests accurately, verify identification documents, process payments, and maintain billing records.
• Operate eZee PMS software for reservations, room status updates, guest profiles, and front desk operations.
• Welcome guests warmly, provide property orientation, and escort guests to their suites.
• Handle guest queries, complaints, and service requests professionally to ensure guest satisfaction.
• Coordinate suite readiness, room handovers, luggage storage, and guest requirements.
• Promote suite upgrades, hotel facilities, and additional services to increase revenue.
• Assist with VIP guest handling, special events, administrative tasks, and front office improvement initiatives.
• Maintain shift handovers, daily reports, and front office records.

Qualification & Experience: 

• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Additional certifications in hospitality/customer service will be preferred.
• 1–3 years of experience in front desk operations, guest services, reception, or hotel hospitality.
• Experience with PMS software (eZee PMS preferred) will be an advantage.
• Prior experience in luxury hotels, serviced apartments, or boutique properties preferred.

Location: Gulberg 2 Lahore