Housekeeping Supervisor

Overview

We are seeking a dedicated and detail-oriented Housekeeping Supervisor to lead daily housekeeping operations at Heritage Luxury Suites. The ideal candidate will ensure high cleaning standards, smooth team coordination, and exceptional guest satisfaction.

Job Description

• Oversee and guide housekeeping staff on a daily basis to ensure efficient workflow.
• Manage housekeeping operations smoothly, ensuring rooms and public areas are cleaned as per Heritage Luxury Suites standards.
• Inspect guest rooms, corridors, stairways, lounges, and other common areas for cleanliness, maintenance issues, and service quality.
• Ensure timely room inspections and uphold brand cleanliness standards.
• Monitor and maintain housekeeping equipment, report damages, and manage inventory effectively.
• Handle guest complaints and special requests promptly and professionally.
• Track and replenish stock of cleaning supplies such as floor cleaners, bleach, detergents, and gloves.
• Ensure compliance with safety, hygiene, and sanitation protocols in all operational areas.
• Coordinate with other departments for smooth day-to-day operations.

Qualification & Experience

• Minimum Matric; additional certification in housekeeping is a plus.
• 4 to 5 years of relevant experience in hotels, preferably in a supervisory role.
• Strong verbal communication skills.
• Good leadership, time management, and problem-solving abilities.