Online Reputation & Reviews Specialist

Job Overview:
People Perfect is looking for an Online Reputation & Reviews Specialist for its client, (Training Company). The role will strengthen the client's online reputation across multiple brands and review platforms. It covers managing genuine customer review invitations, maintaining authorised business profiles and accounts, and making sure real customer experiences are accurately reflected online, in line with platform policies. It is a detail-focused, remote role in the Marketing & Customer Experience department, working closely with management and wider business functions.

Job Responsibilities:

• Customer Review Management: Identify genuine customers who have recently used the client's services, invite them to leave honest reviews, monitor reviews on Google, Trustpilot and other platforms, and keep accurate records of invitations and responses.
• Online Account Management: Create and maintain authorised company email accounts and business profiles, keep account details accurate and consistent, and keep secure records of access and permissions.
• Cloud & Technical Support: Work confidently with AWS EC2 and remote cloud environments, follow cybersecurity and access-control procedures, and support authorised UK-hosted systems for legitimate business operations.
• Quality Assurance & Compliance: Check all communications for accuracy, make sure feedback is linked to genuine customer experiences, flag duplicates or suspicious review activity, and keep audit-ready records that meet platform requirements.
• Reporting & Performance: Produce weekly reports on review invitations, verified reviews and feedback trends, track activity across each brand, escalate negative feedback to management, and suggest ways to improve customer satisfaction.

Qualification & Experience:

• Excellent written English with exceptional attention to detail.
• Experience managing online accounts, email systems and review-management platforms (Google Business Profile and Trustpilot desirable).
• Good working knowledge of Google Workspace or Microsoft 365. Familiarity with Monday.com or CRM systems is a plus.
• Familiarity with AWS EC2 and cloud-based systems, with an understanding of data protection and account security.
• Strong administrative and organisational skills, with the ability to handle repetitive tasks accurately.
• Experience in online reputation management or customer feedback campaigns is desirable.

Location:
Remote

Working Days & Timings:
Working Days: Monday to Friday
Working Hours: UK business hours