Valet

The Spa Valet in a hotel is responsible for providing exceptional customer service and assistance to guests visiting the spa and wellness facilities. This role focuses on creating a welcoming and relaxing environment, ensuring guests have a seamless and enjoyable experience during their time at the spa.

Key Responsibilities:

1. Greet spa guests warmly and assist them in a courteous and professional manner.
2. Provide information about spa services, treatments, and packages, helping guests make informed decisions.
3. Escort guests to the spa facilities, providing a guided tour and explaining the available amenities.
4. Offer refreshments and amenities to guests, ensuring their comfort and satisfaction.
5. Maintain a clean, organized, and aesthetically pleasing spa environment.
6. Restock supplies, towels, and amenities in treatment rooms and relaxation areas.
7. Address guest concerns and feedback in a professional and empathetic manner, working to resolve any issues promptly.
8. Coordinate with spa therapists and other staff to ensure a synchronized and cohesive guest experience.

Qualifications and Requirements:

1. High school diploma or equivalent; additional hospitality or customer service training is a plus.
2. Previous experience in a customer service role, preferably within a spa, hotel, or wellness setting.
3. Strong interpersonal and communication skills, with a friendly and welcoming demeanor.
4. Attention to detail and the ability to multitask in a fast-paced environment.
5. Knowledge of spa treatments, therapies, and wellness practices is beneficial.
6. Basic computer skills for managing reservations and processing payments.
7. Ability to stand, walk, and assist guests for extended periods.
8. Flexibility to work varying shifts, including weekends, evenings, and holidays.