Assistant Public Area Manager

The Assistant Public Area Manager plays a crucial role in ensuring the cleanliness, maintenance, and overall appearance of the public areas within the hotel premises. This position involves assisting the Public Area Manager in supervising and coordinating the activities of the public area team to maintain the highest standards of cleanliness and guest satisfaction.

Responsibilities:

1. Assist in overseeing the cleanliness and upkeep of all public areas, including lobbies, corridors, restrooms, elevators, lounges, and other common spaces.
2. Ensure that all public areas are well-maintained, well-lit, and in excellent working condition.
3. Conduct regular inspections to identify any cleanliness or maintenance issues and take immediate corrective actions.
4. Support the Public Area Manager in training, supervising, and motivating the staff assigned to public areas.
5. Assist in creating work schedules, assigning tasks, and ensuring adequate staff coverage.
6. Provide on-the-job training to new team members and continuously update the existing staff on cleaning techniques and safety procedures.
7. Ensure that the staff complies with established cleanliness and hygiene standards in public areas.
8. Monitor guest feedback and address any complaints or issues related to the cleanliness of public areas promptly and professionally.
9. Assist in maintaining adequate stocks of cleaning supplies, equipment, and amenities required for public area cleaning.
10. Collaborate with the housekeeping department to ensure timely replenishment of supplies and equipment.
11. Promote a safe working environment for the  team by adhering to health and safety guidelines.
12. Ensure that cleaning processes and chemicals are used safely and responsibly.
13. Report any safety hazards or incidents to the Public Area Manager or appropriate management.
14. Work closely with other departments, such as front office, maintenance, and event management, to ensure seamless coordination for guest service and event preparations.
15. Assist in managing the department's budget by monitoring expenses, optimizing resource utilization, and identifying cost-saving opportunities.
16. Collaborate with the Public Area Manager to develop and implement new cleaning procedures and protocols to enhance efficiency and guest satisfaction.

Qualifications and Skills:

1. High school diploma or equivalent (a degree in hospitality management or related field is a plus).
2. Previous experience in a similar role in a hotel setting.
3. Strong leadership and organizational skills.
4. Excellent communication and interpersonal abilities.
5. Attention to detail and a high level of cleanliness.
6. Ability to work flexible hours, including weekends and holidays.
7. Knowledge of cleaning equipment and chemicals used in the hospitality industry.
8. Familiarity with health and safety regulations.