Job Openings
Executive Housekeeper
About the job Executive Housekeeper
As the Executive Housekeeper, you will play a crucial role in maintaining high standards of cleanliness, comfort, and guest satisfaction throughout the hotel. Your primary responsibilities will include:
- Housekeeping
Operations Management:
- Develop and implement housekeeping policies, procedures, and standards to ensure efficient and effective operations.
- Supervise and coordinate the daily activities of the housekeeping staff, including room attendants, laundry personnel, and public area cleaners.
- Schedule and assign duties to ensure optimal staffing levels and coverage while adhering to labor and budgetary guidelines.
- Quality
Control and Standards:
- Ensure the highest standards of cleanliness, hygiene, and presentation are maintained throughout the hotel.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to identify and address any issues or deficiencies.
- Monitor guest feedback and respond promptly to any housekeeping-related concerns or complaints.
- Inventory
and Supplies Management:
- Manage housekeeping supplies and inventory, including linens, cleaning products, and guest amenities.
- Maintain accurate records of stock levels, place orders, and ensure timely delivery to meet operational requirements.
- Implement cost control measures to minimize wastage and optimize resource utilization.
- Staff
Training and Development:
- Recruit, train, and develop a skilled and motivated housekeeping team.
- Conduct regular training sessions to enhance staff knowledge and skills in housekeeping procedures, safety practices, and customer service.
- Provide ongoing coaching and performance feedback to ensure a high level of professionalism and productivity.
- Budgeting
and Financial Management:
- Prepare and manage the housekeeping department's annual budget, including forecasting expenses and revenue.
- Monitor and control costs, labor expenses, and consumables to achieve budgetary goals.
- Identify opportunities for cost savings and operational efficiency improvements without compromising quality and guest satisfaction.
- Health and
Safety Compliance:
- Ensure compliance with health and safety regulations and industry standards related to housekeeping operations.
- Implement and enforce proper cleaning and sanitization protocols to maintain a safe and healthy environment for guests and employees.
- Collaborate with other departments, such as maintenance and security, to address any safety or maintenance concerns promptly.
- Relationship
Management:
- Collaborate closely with other departments, including front office, maintenance, and food and beverage, to ensure seamless guest experiences and efficient operations.
- Liaise with suppliers, contractors, and service providers to negotiate contracts, monitor service levels, and maintain good vendor relationships.
Requirements:
- High school diploma or equivalent. Additional education or certification in hospitality management is advantageous.
- Proven experience in housekeeping operations, preferably in a leadership role within the hospitality industry.
- Strong knowledge of housekeeping procedures, cleaning techniques, and industry best practices.
- Familiarity with inventory management systems and procurement processes.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Strong leadership and team management abilities, with the capacity to motivate and develop a diverse workforce.
- Effective communication and interpersonal skills, with the ability to interact with guests, employees, and suppliers.
- Detail-oriented mindset and a commitment to maintaining high standards of cleanliness and guest satisfaction.
- Knowledge of health and safety regulations and practices within the hospitality industry.
- Proficiency in relevant software applications, such as property management systems and Microsoft Office suite.