Security Supervisor

The Security Supervisor in a hotel is responsible for overseeing the security operations of the establishment to ensure the safety and well-being of guests, employees, and property. They play a crucial role in maintaining a secure and welcoming environment for all stakeholders.

Key Responsibilities:

1. Lead, train, and supervise a team of security personnel, including security officers and guards.
2. Schedule shifts, assign tasks, and ensure proper coverage to maintain security presence 24/7.
3. Monitor CCTV cameras, alarms, and other security systems to detect and respond to any suspicious activities or incidents.
4. Conduct regular patrols of the hotel premises, including public areas, guest floors, parking lots, and back-of-house areas.
5. Respond promptly to emergencies, disturbances, and incidents, taking appropriate actions to maintain order and safety.
6. Provide a visible presence to deter potential security threats and ensure the safety of guests and employees.
7. Investigate and document security-related incidents, accidents, and guest complaints.
8. Foster a culture of professionalism, teamwork, and exceptional guest service within the security team.
9. Coordinate with other hotel departments, such as front desk, housekeeping, and maintenance, to ensure seamless operations and guest satisfaction.
10. Work with law enforcement and emergency services when required, sharing information and facilitating their actions.
11. Enforce access control measures, verifying the identity of individuals entering restricted areas.
12. Identify potential security risks and vulnerabilities within the hotel premises and develop strategies to mitigate them.
13. Implement preventive measures to minimize security incidents, theft, and property damage.

Qualifications and Requirements:

1. High school diploma or equivalent; additional security-related certifications are a plus.
2. Previous experience in security, law enforcement, or a related field.
3. Strong leadership, communication, and interpersonal skills.
4. Proficiency in using security equipment and systems, including CCTV and alarms.
5. Ability to handle stressful situations calmly and effectively.
6. Knowledge of emergency response procedures and first aid.
7. Familiarity with local laws and regulations related to security operations.
8. Physical fitness and ability to stand, walk, and perform security duties for extended periods.
9. Availability to work in shifts, including weekends and holidays.