Lifeguard Supervisor

As a Lifeguard Supervisor, you will play a crucial role in ensuring the safety and enjoyment of our guests at the swimming and recreational areas. You will be responsible for leading a team of lifeguards, coordinating their activities, and maintaining a safe and welcoming environment for all guests. Your leadership and strong communication skills will be essential in preventing accidents and responding effectively to any emergencies.

Key Responsibilities:

1. Supervise a team of lifeguards, providing guidance, training, and performance evaluations.
2. Schedule lifeguard shifts to ensure adequate coverage during operating hours.
3. Foster a positive team environment that emphasizes safety, professionalism, and exceptional guest service.
4. Enforce all safety rules and regulations to prevent accidents and ensure guest well-being.
5. Monitor pool areas and other designated water facilities to identify potential hazards or risky behavior.
6. Coordinate regular emergency drills and ensure that lifeguards are well-prepared to respond to any incidents effectively.
7. Take charge in emergency situations, provide first aid and CPR as necessary, and follow established protocols for escalating emergencies to higher management or medical professionals.
8. Greet and interact with guests in a friendly and professional manner, answering questions and providing information about pool and recreational facilities.
9. Address guest concerns or inquiries promptly and appropriately, maintaining a high level of customer satisfaction.
10. Ensure that pool equipment and safety devices (e.g., rescue tubes, first aid kits, AED) are in proper working condition and readily accessible for lifeguards.
11. Provide ongoing training to lifeguards on safety procedures, emergency response protocols, and customer service skills.
12. Verify and maintain lifeguard certifications and licenses in accordance with local regulations and hotel policies.
13. Maintain accurate records of incidents, accidents, and any interventions, completing incident reports as needed.

Qualifications:

1. High school diploma or equivalent; some college coursework preferred.
2. Current lifeguard certification, CPR certification, and first aid certification required.
3. Previous lifeguard experience with a proven track record of leadership and responsibility.
4. Strong communication and interpersonal skills.
5. Ability to remain calm under pressure and make quick decisions during emergencies.
6. Basic computer skills for record keeping and communication purposes.
7. Physical stamina and ability to stand for extended periods, perform rescues, and provide first aid when necessary.