Spa Attendant

Spa Attendant plays a crucial role in delivering an exceptional spa experience to guests. Your warm and friendly demeanor, combined with your attention to detail, will ensure that guests feel welcomed, pampered, and rejuvenated throughout their visit. Your primary responsibilities include:

Responsibilities:

1. Greet guests warmly and provide a courteous and professional approach, ensuring their needs and preferences are attended to during their spa visit.

2. Maintain the cleanliness, tidiness, and organization of the spa facilities, including treatment rooms, relaxation areas, and locker rooms, to create a serene and pleasant environment.

3. Regularly replenish towels, linens, and amenities in treatment rooms and public areas to ensure adequate supplies are available for guests' comfort and convenience.

4. Prepare treatment rooms and equipment before guest appointments, ensuring a seamless and efficient spa operation.

5. Support the spa therapists by providing any required assistance during treatments, such as bringing supplies or helping with guest transitions.
6. Promote spa services and retail products to guests, enhancing their experience and potentially increasing revenue for the spa.

7. Adhere to all health and safety regulations, maintaining a clean and sanitized environment for both guests and staff.

Qualifications:

1. High school diploma or equivalent; additional certification in hospitality or spa-related fields is a plus.

2. Proven experience in a customer service role, preferably within a spa or hospitality environment.

3. Strong interpersonal and communication skills, with the ability to engage with guests in a warm and friendly manner.

4. Detail-oriented and organized, capable of maintaining the spa facilities' cleanliness and orderliness.

5. Ability to work independently and as part of a team, collaborating effectively with colleagues to deliver exceptional service.

6. Flexibility in working hours, as spa services may be offered during evenings, weekends, and holidays.

7. Knowledge of spa treatments, services, and products is beneficial but not mandatory; a willingness to learn and promote spa offerings is essential.

8. Physical stamina and ability to stand for extended periods, as well as the capability to lift and carry spa supplies and equipment.

9. Commitment to upholding a professional appearance and demeanor while representing the hotel's brand and values.