Bellman

The Bellman plays a crucial role in creating a positive first impression for guests arriving at the hotel. As a member of the front-of-house team, the Bellman's primary responsibility is to provide exceptional customer service and assist guests with their luggage and other needs during their stay. The Bellman ensures that guests feel welcome, comfortable, and well-cared for throughout their stay, contributing to the overall success and reputation of the hotel.

Key Responsibilities:

1. Greet guests warmly upon arrival, assist them with their luggage, and escort them to their rooms. Offer information about hotel amenities, services, and local attractions as needed.
2. Attend to guests' requests promptly and courteously, including delivering items to the guest rooms, such as extra pillows, blankets, toiletries, or any other amenities required.
3. Offer a brief orientation to guests about the hotel's facilities, room features, and layout, ensuring they have a pleasant and comfortable stay.
4. Keep the lobby area clean and tidy at all times, arranging furniture, and ensuring it presents a welcoming atmosphere.
5. Assist in coordinating special services for guests, such as transportation arrangements, booking reservations, or recommending local attractions and dining options.
6. Monitor the lobby area for any suspicious activity and report it to the hotel security or management immediately. Ensure the safety of guests by properly handling their luggage and personal belongings.
7. Respond professionally and empathetically to guest complaints or concerns, escalating issues to the appropriate department or manager when necessary.
8. Maintain clear and effective communication with other hotel departments, especially the front desk, to ensure smooth guest experiences and timely service delivery.
9. Follow all hotel policies, procedures, and standards, especially regarding guest handling, privacy, and security.

Requirements:

1. High school diploma or equivalent education.
2. Previous experience in customer service or hospitality industry preferred.
3. Excellent communication and interpersonal skills.
4. Strong physical ability to handle luggage and stand for extended periods.
5. Knowledge of local attractions and points of interest is a plus.
6. Courteous, friendly, and professional demeanor.
7. Ability to work flexible hours, including weekends and holidays.