Job Openings Lobby Host

About the job Lobby Host

As a Lobby Host, you will play a vital role in creating a warm and welcoming atmosphere for our guests. Your exceptional customer service skills and friendly demeanor will set the tone for their stay, making them feel valued and cared for from the moment they step into the hotel's lobby. You will be the first point of contact for guests, ensuring that their initial impression of our hotel is positive and memorable.

Responsibilities:

  1. Assist guests with the check-in process, including verifying identification and reservation details.
  2. Extend a warm and friendly greeting to all guests upon their arrival.Provide a positive and professional first impression of the hotel.
  3. Handle check-out procedures efficiently, ensuring accurate billing and ensuring guest satisfaction.
  4. Offer information about hotel facilities, amenities, and services.
  5. Provide recommendations and directions for local attractions, restaurants, and points of interest.
  6. Address guest inquiries, concerns, and complaints promptly and professionally.
  7. Resolve minor issues and escalate significant matters to the appropriate department.
  8. Ensure the lobby area is clean, organized, and presentable at all times.
  9. Maintain a neat appearance of the lobby furniture, decorations, and reading materials.
  10. Keep track of guest reservations, ensuring accuracy and efficiency.
  11. Assist with managing room allocation and ensuring timely communication with housekeeping.
  12. Support other departments as needed, such as handling luggage, providing refreshments, etc.
  13. Promote additional hotel services, such as spa treatments, dining options, and loyalty programs.
  14. Monitor the lobby area to ensure the safety and security of guests and their belongings.
  15. Report any suspicious activities or incidents to the appropriate authorities.

Qualifications:

  1. High school diploma or equivalent.
  2. Proven experience in a customer service role is preferred.
  3. Excellent interpersonal and communication skills.
  4. Ability to remain composed and courteous in high-pressure situations.
  5. Strong problem-solving skills with a proactive and positive attitude.
  6. Familiarity with hotel facilities, local attractions, and amenities is advantageous.
  7. Multilingual skills are a plus, depending on the hotel's location and guest demographics.
  8. Professional appearance and demeanor.