Quality Manager

JOB SUMMARY

The Quality Manager plays a critical role in ensuring the consistent delivery of exceptional guest experiences within the hotel. This position is responsible for developing, implementing, and monitoring quality assurance standards and procedures across all departments including environmental and social sustainability programs, in alignment with brand requirements and service excellence goals. The Quality Manager will conduct regular audits, analyze guest feedback, identify areas for improvement, and collaborate with department heads to implement corrective actions and training initiatives.

MINIMUM REQUIREMENTS

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Minimum 45 years experience in quality assurance, guest experience management, or a similar role within the hotel or hospitality industry.
• Strong knowledge of hotel operations, service standards, and quality management systems, with proven experience in AAA inspections/audits.
• Familiarity with developing, implementing, and monitoring social sustainability and environmental programs in line with industry standards.
• Excellent analytical, problem-solving, and reporting skills with the ability to identify and address service gaps.
• Proficiency in Microsoft Office Suite and familiarity with hotel property management systems.
• Strong communication, interpersonal, and leadership skills, with the ability to collaborate effectively across departments.
• Detail-oriented, process-driven, and committed to continuous improvement.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Knowledge of health, safety, and regulatory compliance within the hospitality sector.