Social Host

Position: Social Host

Princess Hotels & Resorts Jamaica is seeking a dynamic and outgoing individual to join our team as a Social Host. As a leading luxury hotel brand, we pride ourselves on providing exceptional service and creating unforgettable experiences for our guests. We are looking for a passionate and charismatic individual who can help us maintain our reputation as a top destination for travelers.

Key Responsibilities:

- Welcome and interact with guests in a friendly and professional manner, creating a warm and inviting atmosphere

- Organize and host social events and activities for guests, such as cocktail parties, game nights, and excursions

- Promote and market hotel amenities and services to guests, including spa treatments, dining options, and entertainment

- Collaborate with other departments to ensure all guest needs and requests are met in a timely and efficient manner

- Maintain knowledge of local attractions, events, and activities to assist guests with planning their stay

- Handle guest inquiries and complaints, providing prompt and satisfactory resolution

- Assist with check-in and check-out procedures, including processing payments and updating guest information

- Keep track of guest preferences and special requests to ensure personalized service

- Uphold and enforce hotel policies and procedures to ensure a safe and enjoyable environment for all guests

- Maintain a clean and organized work area, including the social host desk and event spaces

- Continuously seek opportunities to enhance the guest experience and suggest improvements to management

Qualifications:

- High school diploma or equivalent; 

- Previous experience in customer service, hospitality, or event planning is a plus

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Strong organizational and time management skills

- Knowledge of local attractions and events is an asset

- Proficiency in a second language is preferred

- Must be able to work flexible hours, including evenings, weekends, and holidays

Please apply via email at talent.jm@princess-hotels.com with Social Host listed in the subject line submitting the following requirements:

• Updated resume
• Full length photo
• Copy of a valid ID, TRN & NIS