Project Manager I

Department: Professional Services
Employment Type: Full Time
Location: Lahore/Islamabad

Description

Were seeking a proactive, organized, and people-savvy Project Manager I (Level 1) to join our team and help deliver exceptional results across a portfolio of technical projects. If you're passionate about customer service, eager to learn, and ready to thrive in a Managed Services Provider (MSP) environment-this role is for you.

Key Responsibilities:

• Manage a portfolio of 25+ concurrent IT projects of varying complexity and duration.

• Serve as the primary point of contact for clients and internal engineering teams; ensure timely, clear, and confident communication.

• Create and maintain project documentation, schedules, and updates using task management tools.

• Monitor project budgets; understand margin, leakage, and scope creep, and take action to mitigate risks.

• Translate technical concepts into business-friendly language for clients; facilitate non-technical client understanding.

• Foster client trust and satisfaction through professional conduct, responsiveness, and issue resolution.

• Collaborate effectively with technical teams and project coordinators to drive delivery excellence.

• Apply analytical thinking to identify patterns in project risk or bottlenecks; escalate systemic issues appropriately.

• Support a culture of continuous improvement, contributing to internal process refinements and best practice sharing.

• Demonstrate a learning mindset by deepening understanding of infrastructure concepts and project delivery techniques.
  
  

Skills, Knowledge and Expertise

Required:

• Associates degree in a related field or 1 to 3 years minimum experience managing IT projects.

• CAPM, APM, or equivalent certification or demonstrated project management capability.

• Experience in a Managed Services Provider (MSP) or similar IT services environment.

• Strong written and verbal communication skills with the ability to confidently engage stakeholders.

• Foundational understanding of project financials and their connection to delivery actions.

• High proficiency in time management, organization, and task tracking.
  
  

Preferred:

• Exposure to or certification in Lean or Six Sigma methodologies.

• Familiarity with common project infrastructure elements and comfort working alongside technical stakeholders.