Automation and Reporting Analyst (Power BI)

Job Title: Automation & Reporting Analyst (Power BI)

Job Description:

The Automation and Reporting Analyst is responsible for the implementation of automation initiatives, building reports, and iterating report design to best position our Service Delivery department. This role requires a natural analytical way of thinking and the ability to explain difficult concepts to non-technical users

Key Responsibilities:

• Administration for automation platforms, including day-to-day configuration changes and maintenance.
• Build dashboards and reporting for both management and individual contributor audiences that provide insight into team and individual performance as well as client and team health.
• Assist with planning and executing toolset implementations, with end goals of creating scalability and improving the Service Delivery workflow.
• Participate in automation strategy sessions both internally and with vendors of automation platforms.
• Develop and maintain reports, dashboards, and visuals based on the metrics and KPIs that answer the questions that are important to the client.
• Look for opportunities to automate and simplify complex or manual processes.
• Conduct data analysis to identify trends, patterns, and insights that can inform business decisions.
• Build datasets for reporting use within common platforms including Bright gauge and PowerBI.
• Meet with team members during the automation and report design processes to get feedback.
• Develop and maintain documentation on automation and reporting platforms.
• Manage report workspaces and user access.
• Make recommendations for better ways to handle data where appropriate.
• Ensure data integrity and accuracy across all reports and dashboards.

Additional Responsibilities:

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
• Receive mentoring and feedback from peers and others.
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams.
• Review tickets with Analytics Manager.
• Actively participate in team huddles, L10 meetings, one-on-one meetings, and any other team meetings.
• Attend monthly training & team meetings as required.
• Adherence to the guidelines set out in the Automation and Reporting Analyst Job Posting document.

Education Requirements, Skills, and Knowledge:

• 3+ years relevant experience is required.
• Experience with PowerBI, PowerShell, and automation tools as well as working with an MSP is a plus.
• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Very strong interpersonal and communication skills with the ability to build effective working relationships.