Help Desk Engineer (Level - II)

Job Title: Help Desk Engineer (Level - II)

Job Description:

Prime System Solutions looking for a skilled Help Desk Engineer for our Network Operations Team. The ideal candidate will have a strong background, in system administration and network.

• Provide Help Desk Support on a variety of platforms and technologies.
• Strong aptitude for Customer Service
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team
• Respond to emergency situations effectively, maintaining poise and focus
• Ability to organize and manage multiple priorities

Qualifications:

• Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
• Bachelor's degree (in a related field) or equivalent experience
• Previous MSP experience is a plus
• Experience with PSA / RMM is a plus
• Must have 5 years minimum Systems Administrator or IT Help Desk experience

You will be working with the following technologies on a daily basis:

• Microsoft Windows and Mac
• Microsoft Windows Server/Active Directory
• Office 365 / G Suite
• Microsoft Azure
• Microsoft SQL
• Microsoft Exchange
• SonicWALL, Cisco
• Remote Access: RDS, Citrix, VPN
• Virtualization: VMware, Microsoft Hyper-V
• Wireless: Ruckus, Unifi, Meraki