NOC Analyst (Proactive Service) - US Based MSP Customer

Job Title: NOC Analyst

Our Office Locations: Lahore, Islamabad Karachi, Dubai, Manila

Job Type: Full-time, Onsite/Remote/Hybrid

Client Industry: Managed Service Providers (MSP)

* Please apply for the role if you have relevant experience for this role and fluent fluent in English communication.

Job Description:

We are seeking a dynamic, tech-savvy individual with a passion for modern cloud technologies and a strong ability to collaborate with teams and clients. This role requires a forward-thinking professional who thrives in a fast-paced, evolving environment. If you are eager to embrace change, have solid technical expertise, and are excited about the future of IT and automation, this is the perfect opportunity for you.

Key Responsibilities:

• Cloud Technology Expertise: Work with a variety of cloud platforms including Azure, AWS, and Google Cloud to support our infrastructure and clients.
• Client & Team Collaboration: Engage with internal teams and customers to ensure seamless communication and service delivery.
• English Proficiency: Leverage strong English skills to interact with predominantly US-based clients.
• Adapt to Change: Serve as a change champion, adapting to the constant evolution within the NOC environment.
• RMM Tools: Manage and maintain systems using Remote Monitoring and Management (RMM) tools, preferably Kaseya, but openness to learning is key.
• AI & Automation: Implement AI and automation solutions to streamline operations and improve efficiency.
• Microsoft 365: Provide expert support for Microsoft 365 products, with a particular focus on SharePoint.
• Legacy Microsoft Tech: Utilize your experience with older Microsoft technologies like Group Policy (GPO) and Active Directory (AD).

Preferred Qualifications:

• Recent or modern Microsoft certifications.
• Experience working in or with a data center environment.

Technology Stack & Tools Youll Work With:

• Operating Systems: Windows 10/11, macOS, Linux, Android, Avaya
• Server/Cloud OS: Windows Server 20122022, Ubuntu, CentOS, Docker, Kubernetes, Exchange, Teams, SharePoint, Microsoft Defender
• Server Technologies: Intune, Active Directory, DNS, DHCP, Remote Desktop, IIS, SQL, Hyper-V, VMware, Azure VM, PostgreSQL, Snowflake
• Automation: Rewst, Terraform, PowerAutomate, MAKE.com, Zapier
• Development: VB.net, Python, PowerShell, HTML, CSS, JavaScript, React, Node.js
• Services: Grafana, DataDog, Dynatrace, Azure, AWS, Google Cloud, Microsoft 365, Office 365, IaaS, PaaS, SaaS, CCaaS
• Tools: PowerShell, GitHub, Golang, ConnectWise Automate, Addigy
• Security: Microsoft Defender, SentinelOne, Sophos, RocketCyber, DNSFilter, Cisco Umbrella, Duo MFA/2FA, Knowbe4

This role offers an exciting chance to work with cutting-edge technologies, collaborate with a global team, and stay ahead in the ever-evolving IT landscape.