Billing Specialist (US Based Customer)

Job Title: Billing Specialist (It's not medical billing role)

Job Type: Onsite/Hybrid/Remote

Job Timing: US Time Zone (EST)

* Please apply for the role if you have relevant experience for this role and fluent fluent in English communication.

Responsibilities:

• Adherence to Standards: Follow "The Client Way" processes to ensure predictable outcomes for clients.
• Contract Review: Understand billing terms, payment schedules, and invoicing requirements in contracts.
• Invoice Management: Generate accurate and timely invoices, including additional charges if needed.
• Billing Schedules: Ensure timely invoicing and payment according to contract schedules.
• Resolve Discrepancies: Work with stakeholders to address billing disputes and ensure timely payments.
• Maintain Records: Keep up-to-date billing records, including contracts, invoices, and payments.
• Financial Reporting: Assist in creating reports related to billing and revenue recognition.
• Collaboration & Meetings: Participate in team meetings, training sessions, and client communication.

Additional Duties:

• Timesheet Accuracy: Maintain up-to-date timesheets.
• Issue Escalation: Escalate complex issues to senior colleagues when needed.
• Team Collaboration: Assist in improving processes and collaborate across departments.
• Client Interaction: Maintain clear, constant communication with clients and teams to ensure satisfaction.

Performance Metrics:

• Billing accuracy, timeliness, customer satisfaction, billing cycle time, and productivity.

Skills and Qualifications:

• Attention to Detail: Essential for managing contract terms and payment schedules.
• Numerical Aptitude: Strong math and accounting skills.
• Analytical Thinking: Ability to interpret complex contracts and ensure accurate billing.
• Software Proficiency: Knowledge of billing and accounting systems.
• Communication: Clear and effective interaction with clients and teams.
• Organizational Skills: Ability to manage time effectively and prioritize tasks.
• Problem-Solving: Capable of resolving billing issues and proposing solutions.
• Customer Service: Strong interpersonal skills to enhance client satisfaction.

Requirements:

• Relevant experience in accounting, with strong English fluency, especially for communication with clients and teams in a US-based work environment.

This role is a good fit for candidates with a blend of accounting expertise, contract knowledge, attention to detail, and strong communication skills, willing to work on US timings.