Service Account Manager

Job Description - Building Automation Systems Service Account Manager

Were hiring a technically-minded, customer-focused professional to join our Service team as a Service Account Manager. This is not a sales position, it's a critical client-facing role responsible for managing long-term service and maintenance relationships within the building automation space. You'll serve as the main point of contact for clients with ongoing support agreements, helping coordinate service delivery, maintain system performance, and implement energy-saving strategies. This position is ideal for someone with experience working for temperature controls contractors who is looking to move from fieldwork into a process-driven, office-based support role.

What Youll Do:

Client Support & Relationship Management:

• Manage the day-to-day service relationship with assigned customers
• Coordinate preventative maintenance schedules and review service visit documentation
• Lead periodic customer service reviews and ensure expectations are met
• Maintain accurate records and proactively identify areas for service improvement

Technical Oversight & Energy Support:

• Leverage your experience with Delta, Alerton, and Tridium (Niagara N4) control systems
• Assist with developing and implementing energy-saving strategies
• Provide system performance input and recommendations for ongoing optimization
• Support technical design conversations with internal teams as needed

Financial & Project Coordination:

• Monitor the financial performance of service agreements and ensure alignment with
• client expectations
• Review and analyze monthly service reports and communicate with leadership
• Balance customer satisfaction with service profitability and delivery scope

What You Bring:

• Hands-on experience in temperature controls or building automation systems
• Familiarity with Delta, Alerton, and Tridium Niagara N4 platforms
• 5+ years in commercial HVAC controls or automation
• Engineering degree or relevant technical background
• Strong communication, organization, and customer service skills
• Proficiency in Microsoft Office, SharePoint, and CRM systems
• A desire to transition from fieldwork into a structured support and relationship role

Compensation & Benefits: Salary Range: $70,000 to $100,000 annually, plus a year-end bonus based on company performance.

Benefits Include:

• Medical, Dental, and Life Insurance
• Paid Vacation, Sick Time, and Holidays
• Long-Term Disability Coverage
• 401(k) with Company Match
• Educational Assistance
• Company-Sponsored Events & Community Initiatives

Why Work With Us?

Were not just a service provider were a long-term partner to our clients and a long-term home for our team. You'll be part of a company that values technical excellence, customer trust, and a culture of collaboration. We invest heavily in your development with access to industry-recognized training (Delta, Alerton, Tridium Niagara N4), opportunities to grow into leadership, and the ability to step out of the field and into a career path that prioritizes your knowledge and customer relationship skills.

If you're looking for stability, technical challenge, and a team that actually listens and supports your growth, this is the place.