Application Support Specialist

For over 40 years, this organization has been making buildings safer, more comfortable, and more efficient. As a leading provider of advanced building technologies and energy solutions, they serve thousands of customers every day. Their commitment to delivering an extraordinary customer experience and world-class service has made them the largest privately-owned building technologies provider in the nation.

They prioritize the well-being of employees, the communities they serve, and the creation of a more sustainable world. Beyond technical and managerial education, they invest in safety, communication, and leadership development, and foster a collaborative, open work environment.

Department: IT
Reports To: Manager of Applications and Data Security

Position Overview:

The Application Support Specialist provides frontline support to internal users experiencing issues with enterprise applications. This includes handling support tickets, assisting with urgent walk-up requests, and collaborating across departments to complete application-related projects.

Key Responsibilities:

• Deliver top-tier customer support to internal staff.
• Troubleshoot and resolve application errors, working with vendors as needed.
• Manage support tickets promptly in accordance with SLAs.
• Create and maintain documentation for applications and training materials.
• Maintain an internal knowledge base of frequently requested processes and solutions.
• Support application deployment and end-user training.
• Identify and suggest process improvement opportunities.

Qualifications:

• Proficient in Excel and general task management tools.
• Analytical thinker with strong attention to detail.
• Ability to follow written directions with minimal oversight.
• Excellent verbal and written communication skills.
• Comfortable in a fast-paced environment managing multiple tasks.

Physical Requirements:

• Able to sit or stand for extended periods.
• Capable of lifting and transporting equipment such as computers or laptops.

Compensation:

• Hourly Rate: $24 - $34/hr, dependent on experience.