Lead AV Technician

We specialize in providing advanced audiovisual and workplace technology solutions, focusing on design, build, and support for enterprise clients conferencing, learning, entertainment, and marketing needs. Our ambition is to revolutionize client experiences through technology, aspiring to be the premier technology provider in the Southwestern U.S. by setting unparalleled standards in service and innovation. At the heart of our mission are our core values of trustworthiness, respect, relentlessness, and passion, which guide us in hiring individuals who share our dedication to integrity, mutual respect, unwavering determination, and a genuine love for what we do. Our team's unique character and enthusiasm are what set us apart in the industry.

We are currently seeking a dedicated and skilled Lead AV Technician to oversee and execute audiovisual projects within our commercial integration division. The ideal candidate will lead a crew to ensure the successful completion of installation tasks, system configurations, and client trainings. This role requires a deep technical understanding of AV systems, strong leadership abilities, and excellent communication skills to ensure projects are delivered on time and exceed client expectations.

Responsibilities

• Project Execution: Lead and manage a crew of 3-4 technicians in the installation of AV systems, ensuring projects are completed efficiently and effectively.
• Installation Tasks: Conduct a variety of installation tasks, including but not limited to cable pulling, connector installation, projector and screen support structure installations, and mounting projectors.
• System Configuration and Testing: Oversee the configuration of AV systems, including control systems (such as Crestron and AMX), and conduct thorough testing to ensure systems are fully functional.
• Technical Support: Provide technical support and troubleshooting assistance during and post-installation, ensuring any issues are promptly resolved.
• Client Training: Conduct training sessions for clients on the operation and maintenance of AV systems, ensuring they are comfortable and satisfied with the technology.
• Team Leadership: Demonstrate strong leadership and mentorship to technicians, enhancing team capabilities and promoting professional growth.
• Customer Liaison: Serve as the primary point of contact for clients on-site, addressing concerns and ensuring customer satisfaction in the absence of the Project Manager.
• Documentation: Maintain accurate and comprehensive job documentation, including installation reports and configuration details.
• Travel: Travel to various job sites as required to meet project needs.

Requirements

• Technical Expertise: Strong understanding of AV systems, including signal flow for audio, video, and control systems.
• Experience: Proven experience in AV system installation and configuration, preferably with leadership responsibilities.
• Certifications: Crestron and AMX certifications highly desirable; CTS certification is a plus.
• Tool Proficiency: Proficient in the use of hand and power tools, with a commitment to safety.
• Communication: Excellent communication skills for effective teamwork and client interactions.
• Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
• Project Management: Capable of managing tasks and deadlines, ensuring project objectives are met.
• Driver's License: Valid driver's license with a clean Motor Vehicle Record.

Nice to Have

• Leadership Experience: Prior experience leading a technical crew in the AV industry.
• Advanced Certifications: Advanced certifications in Crestron, AMX, or similar technologies.
• Customer Service: Strong background in customer service, capable of handling client concerns with professionalism and tact.

Compensation and Benefits

• Pay: Competitive hourly rate ranging from $28 to $33 per hour, based on experience and qualifications.
• Benefits: Full benefits package including health, dental, and vision insurance.
• Company Vehicle: Provided for transportation to and from job sites.