Network Operations Specialist (Evening & Weekend Support)

Prequel Solutions is seeking a highly motivated Network Operations Center (NOC) Technician for a long-term contract role in Harrisburg, PA. This role is essential for providing after-hours support to ensure the smooth operation of network services across various Commonwealth agencies. This position is an hourly W2 contract role with a payrate up to $21/hour, depending on experience, and offers health and retirement benefits. If you are technically inclined, customer-service-focused, and comfortable working independently in a fast-paced environment, we would love to hear from you.

Key Responsibilities:

• Monitor and troubleshoot network issues using tools like Solar Winds.
• Provide Level 1 support, escalating complex issues to senior engineers or third-party providers.
• Respond to system outages and network alarms, ensuring quick issue resolution.
• Communicate network status updates and incident reports to stakeholders.
• Assist in maintaining and updating knowledgebase documentation.

Requirements:

• 2+ years of experience in network support, help desk, or system administration.
• Strong communication skills and ability to handle varying IT skill levels.
• Familiarity with incident management, ticketing systems (e.g., ServiceNow), and monitoring tools.

Schedule: After-hours and weekend shifts.

This is a great opportunity for individuals who enjoy a dynamic, technical environment with a strong focus on network health and uptime.