Hiring For L1 & L2 Deskside Support Technician

Job description

• Experience: 2 to 6+ yrs
• End Client: Bosch, Kormangala,  Electronic City 
• Payroll: PradeepIT
• Salary Range: 2 LAC to 6 LAC
• Type Service: Full-time 
• Open Position : 50 

Job Purpose: The Desktop Support Technician is responsible for receiving, tracking, documenting, resolving, or escalating all internal or external customer-identified application and hardware issues

Technical Experience :

• Incident management and usage of ticketing tools
• Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills

Primary Responsibilities:

• Desktop, Laptops, Workstations, Servers, MAC Books, Display Devices, Multi-function Printers, Zebra Printers, Plotters, IDE Clients.
• Support for Installation of Windows OS, MacOS, iOS, Linux, and Ubuntu
• Troubleshooting & Reinstallation
• SMT, CMDB and EDMT tools update on regular basis with required data quality on all IT-Assets
• Coordinate on the required repair with OEM / Suppliers / Vendors: HP, Lenovo, Microsoft, Toshiba, Fujitsu, Lexmark, Etc.
• Hands-on Support on deployed Hardware for Bosch projects as per BD specifications
• Virus scanning (Cameras/CD/DVD/USB Devices etc.,)
• In addition to the hardware, there is ownership in level 1 & 2 application support on those machines.