Business Analyst CRM / DMS

ROLE AND RESPONSIBILITIES:-

Experience working in either sales and Marketing or product development

Responsible for analyzing and maintaining the company's CRM / DM system

Results oriented, will take ownership and proactively drive projects and change management

through to completion

Ensuring data integrity and making recommendations for improving the effectiveness of

the company's CRM / DMS strategy.

Managing projects by creating milestones and ensuring timely completion of tasks

Providing technical support to internal stake holders

Conducting training sessions for sales team on how to use a companys products or services

Identifying business opportunities based on sales team feedback and research

Collaborates with the sales team to understand business issues to be addressed by customer

insights

Own test and learn timeline

Ability to work independently and exercise discretion in performing job duties

Will be working with the sales team on solution definition for small sized projects with medium

level complexity

Ability to interact cross-functionally with departments and with third party vendors while

consistently meeting deadlines

Provide day to day business user support of CRM / DM system

Extensive experience of working with a range of tools and packages to interrogate data and

build reports

Experience with application integration and developing workflow and functional Use Cases

SAP SD experience will be the added advantage