SAP QM

• Experience of 3-5 years in IT applications.
• Should have hands on experience in managing QM module independently in any industry and work with customer business teams and project teams effectively.
• Possessing domain knowledge on the QM processes will be an added advantage.
• Should be familiar with IDOC processing.
• Should be a good team player, flexible and deadline oriented
• Experience in working in Support team with complaint process
• Technical IT-background; experience in JavaScript will be an advantage
• Know-how on ITIL service management processes will be an advantage
• Should be comfortable with Training/WBT content creation

• Support Responsibilities :

• Request handing on all the support queries from the customers and escalation handling on need basis
• Consult users on Authorization related topics
• Support technical team in development process
• Ensure the KPI's, quality and deliverables are met

Soft skills:

· A self-driven candidate who is ready to learn new topics and ready to adapt with the environment as well as project needs

· Strong communication skills required; written, verbal, and strong interpersonal skills and able to participate in deployment and hyper-care activities

· Good to have ability to demonstrate as cross functional and ability to work in a collaborative team environment