BigPanda Developer

Job Title: BigPanda Developer

Experience: 4 to 6 Years

Time Zone: IST Time

Job Type: Remote

Work Location: -

Domain: -


Responsibilities:

1. BigPanda Platform Development: Develop and customize solutions using the BigPanda platform to streamline incident management and automate alerting processes. Leverage BigPanda's features to enhance the efficiency of IT operations.
2. Integration Development: Design and implement integrations between BigPanda and various monitoring, alerting, and ticketing tools used within the organization. Ensure seamless data flow and event correlation.
3. Incident Management Workflow: Collaborate with cross-functional teams to define incident management workflows and implement them within the BigPanda platform. Streamline the process of identifying, categorizing, and resolving incidents.
4. Custom Application Development: Create custom applications and tools to extend the functionality of BigPanda and integrate it with other internal systems. Address specific operational needs and improve overall efficiency.
5. Alerts and Notification Management: Configure alerting rules and notification mechanisms within BigPanda. Ensure timely and accurate alert delivery to appropriate teams or individuals.
6. Monitoring and Performance Optimization: Monitor the performance and effectiveness of BigPanda integrations and workflows. Identify areas for improvement and implement optimizations to enhance system performance.
7. Troubleshooting and Support: Troubleshoot and resolve issues related to BigPanda integrations, ensuring a high level of system availability and reliability. Provide support to end-users and assist with problem resolution.
8. Documentation and Training: Create comprehensive technical documentation for BigPanda integrations, workflows, and custom applications. Conduct training sessions for team members and stakeholders as needed.
9. Security and Compliance: Implement security best practices within BigPanda configurations and custom applications to safeguard sensitive data and ensure compliance with relevant regulations.
10. Collaboration and Innovation: Collaborate with other developers, IT operations teams, and stakeholders to drive innovation and continuous improvement. Contribute ideas and insights to optimize IT incident management processes.

Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Minimum 4 years of hands-on experience as a BigPanda Developer or similar role.
• Strong proficiency in working with the BigPanda platform and its APIs.
• Experience in developing integrations with monitoring and alerting tools (e.g., Nagios, New Relic, Prometheus, PagerDuty).
• Proficiency in programming languages such as Python, JavaScript, or Go for custom application development.
• Familiarity with incident management and ITIL processes is advantageous.
• Knowledge of IT infrastructure, including servers, networks, databases, and cloud environments.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and collaboration skills to work effectively with team members and stakeholders.
• Ability to work independently, manage multiple priorities, and deliver projects on time.