Deputy General Manager Talent Acquisition (Staffing & Talent Strategy)

Job Title:

Deputy General Manager Talent Acquisition (Staffing & Talent Strategy)

Location: Bangalore Brigade Gardens, Church Street Road

Reports To: CXO, CEO

About PGC Digital:

PGC Digital is a fast-growing Tier-2 enterprise talent partner empowering global organizations with agile workforce solutions. We specialize in staff augmentation, POD models, managed services, ODC setups, and consulting engagements across next-gen enterprise platforms like SAP, Microsoft, Salesforce, ServiceNow, Adobe, and Oracle. Our expertise spans across functional areas such as ERP, CRM, SCM, HXM, HCM, Finance, and Procurementserving Tier-1 IT service firms, product companies, and Fortune 500 enterprises.

To scale our supplier ecosystem and meet growing enterprise demands, we are looking for a high-impact leader to join us as Deputy General Manager Talent Acquisition.

Job Summary:

We are seeking a seasoned Deputy General ManagerTalent Acquisition to lead our end-to-end recruitment engine for SAP and non-SAP talent. This role involves driving hiring delivery, managing internal recruiters and supplier networks, aligning with business goals, and presenting data-driven insights to executive leadership. If you thrive in a high-volume, high-stakes recruitment environment with Tier-1 client engagements, this opportunity is for you.

Key Responsibilities:

1. End-to-End Recruitment Ownership

• Drive the complete recruitment lifecycle: demand intake, sourcing, screening, interviews, offer negotiation, and onboarding.
• Manage hiring across SAP, Microsoft, Salesforce, Oracle, and emerging technologies.
• Ensure fulfillment with a focus on turnaround time (TAT), quality, and cost-to-hire.

2. Stakeholder & Leadership Engagement

• Regularly engage with client stakeholders, delivery heads, and senior leadership to align hiring with project milestones.
• Serve as an escalation point for recruitment bottlenecks and client delivery assurance.

3. Supplier & Partner Management

• Build and manage relationships with strategic partners and Tier-1 suppliers such as Deloitte, Neosoft, and startup vendors.
• Conduct vendor evaluations and enforce SLA adherence to ensure a healthy and scalable talent pipeline.

4. Strategic Collaboration

• Work closely with RMG, hiring managers, and strategic sourcing to plan workforce requirements across pods, ODCs, and managed services.
• Support ramp-up/down activities aligned to project execution timelines.

5. Demand Fulfillment & Margin Optimization

• Manage large-scale hiring demands with a sharp focus on offer-to-join ratio, cost-per-hire, and margin health.
• Implement negotiation tactics to optimize billing-to-cost ratios while maintaining quality.

6. Data-Driven Talent Strategy & Visualization

• Define and monitor key SLAs, KPIs, and KRAs for ongoing staff augmentation across SAP/Non-SAP portfolios.
• Present real-time visual dashboards (using Power BI, Excel, etc.) including:
• Hiring pipeline metrics
• Recruitment aging and delays
• Sourcing mix vs. success ratio
• Fulfillment trends and margin impact
• Geo/domain-level bottlenecks
• Use analytics to drive informed decisions and continuous improvement.

7. Process Improvement & Automation

• Standardize recruitment workflows, reporting cadence, and governance practices.
• Leverage ATS/CRM platforms to improve recruiter productivity and hiring velocity.

Required Skills & Qualifications:

• 12-16 years of experience in end-to-end recruitment, particularly in staff augmentation and managed staffing.
• Expertise in hiring across ERP/CRM ecosystems, including SAP, Microsoft, Salesforce, and ServiceNow.
• Strong experience working with and managing Tier-1 clients and suppliers.
• High comfort with margin analysis, offering drop management, and high-volume recruitment cycles.
• Proficient in Excel, PowerPoint, Power BI, or similar tools for recruitment reporting.
• Strong leadership, stakeholder management, and negotiation skills.

Preferred Experience:

Prior experience in RPO, managed service delivery, or offshore delivery center (ODC) hiring.

Exposure to international markets (USA, UK, Europe, Middle East).

Experience partnering with Tier-1 firms (e.g., Bosch, Target, IBM, Infosys, Wipro, TCS, KPMG, etc.)