SAP CRM functional Consultant

Job Description:

SAP CRM Functional Consultant

• 10+ years of overall SAP experience in a functional/technical/user role
• Must have a good understanding of business processes, particularly Utility Industry shared services.
• Must have excellent customer-facing and soft skills, solution-oriented, looking for win-win opportunities.
• Must have experience in managing multiple initiatives.
• Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items.
• Configuration of SAP system to support business requirements using Web UI Configuration tool set.
• Strong SAP- ISU/CCS CRM Functional and configuration problem-solving skills.
• Five+ years of experience in the SAP Module CRM deep understanding of the integration to the SAP ERP
• Experiences in implementation projects, requirements taking, SAP CRM configurations, testing, and start-up support.
• Functional analysis and testing (SAP Portal / SAP CRM)
• Communication, training, assistance to users (internal/external) and pre-sales
• In-depth knowledge of SAP CRM Service Module, CRM sales and marketing, and Interfaces with ECC Good understanding of cross-domain functionalities, dependencies, and cause-effect fundamentals
• Sales contracts, quotations, and sales order document type, item category, and item category determination
• Transaction Settings for Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and returns.