Operation Manager (Coffee Shop)

                 Operation Manager

KEY Accountabilities:

1. Strategic Planning & Implementation

• Work with general manger/ Senior Operations Manager and management to identify, plan and execute opportunities for growth and expansion.
• Participate in cross-functional teams to enhance the service experience for Starbucks partners and customers and increase profitability.
• Plan and execute local store marketing strategies with cross-functional teams to increase sales while controlling operational costs.
• Identify trends and forecast store budgets.

2. Operation Management

• Challenge and inspire partners to achieve business results.
• Consult on and support the implementation of company programs to ensure the success of the Operations team.
• Effectively manage the assigned region to ensure overall execution of Operational Excellence and delivery against established key performance indicators.
• Ensure that assigned region adhere to operational compliance requirements.
• Help provide solutions downward and feedback upward in regard to programs, policies and procedures.
• Monitor and evaluate market performance.
• Monitor field implementation of key and new initiatives.
• Provide support to underperforming stores to optimize practices and programs and drive continuous improvement.

3. Development

• Plan and support opening of new stores according to annual plan

4. Business Partnerships

• Partner with the Operations Services to identify, plan and execute areas of improvement to ensure overall smooth operations in assigned region.
• Liaise with other functional teams, eg. Store Development, Marketing, Partner Resources and Learning, etc..to drive results.
  

5. Staff Supervision & Development

• Provide coaching, direction and support to a team of District Managers and Store Managers to achieve results in areas of partner, business and customer
• Support training and development of the assigned operations teams.

Qualifications and Experience:

1. 5 yrs experience in managing multi-unit retail, restaurant or service
   organizations of which 5 yrs in field management (eg. district manager)
2. Progressive experience with and influencing business partners, financial analysis and P&L responsibility, planning and organizational project management skills.