Operations & Maintenance (O&M) Portfolio

• Provide a centre of expertise in program and project management standards, tools, and best practices.

• Develop and maintain consistent procedures, templates, and guidelines to support delivery across all programs and projects.

• Support project and program managers in the creation, updating, and monitoring of project plans and milestones.

• Identify and track cross-project dependencies to ensure alignment and timely delivery.

• Establish and maintain project baselines and tracking mechanisms for schedule, cost, and quality performance.

• Coordinate and monitor progress reporting, ensuring accurate and timely data for dashboards and governance boards.

• Facilitate workshops on project start-up, planning, risk, and issue management.

• Assist in the start-up and closure of programs and projects, ensuring all documentation and lessons learned are captured.

• Design and implement governance and reporting frameworks, ensuring compliance with organizational PMO standards.

• Support project teams in risk, issue, dependency, and change management, maintaining accurate logs and escalation paths.

• Develop and manage stakeholder engagement strategies, maintaining up-to-date stakeholder registers.

• Prepare and present project and program performance reports, including executive summaries and dashboards for senior management.

• Facilitate quality reviews and ensure adherence to agreed methodologies and best practices.

• Support the transition management process during handover between projects and operations.

Qualifications and Experience:

• Bachelors Degree in Business Administration, Engineering, Information Technology, or a related field.

• 5+ years of experience in a PMO, program/project management, or governance role.

• Strong understanding of project management methodologies (PMBOK, PRINCE2, or Agile).

• Experience in developing and implementing PMO processes, standards, and reporting frameworks.

• Proficiency in Microsoft Project, Power BI, and MS Office Suite (Excel, PowerPoint, Word).

• Excellent analytical, communication, and stakeholder management skills.

• Professional certification such as PMP®, PRINCE2®, or PMO Practitioner preferred