Receptionist

Receptionist Responsibilities

Customer Service

• Greeting and welcoming: Greet members and guests warmly and professionally.

• Membership inquiries: Handle inquiries about membership packages, pricing, and benefits.

• Check-ins and check-outs: Efficiently check members in and out of the studio.

• Problem resolution: Address any issues or concerns raised by members or guests.

Administrative Tasks

• Scheduling: Manage class schedules, appointments, and reservations.

• Payments: Process payments for memberships, classes, and merchandise.

• Data entry: Maintain accurate records of member information, attendance, and transactions.

• Inventory management: Monitor and restock supplies as needed.

Facility Management

• Front desk maintenance: Keep the reception area clean, organized, and well-stocked.

• Security: Ensure the safety and security of the studio and its members.

• Equipment maintenance: Assist with minor equipment maintenance or report issues to appropriate staff.

Marketing and Sales

• Promotions: Promote studio events, promotions, and membership upgrades.

• Sales support: Assist with membership sales and renewals.

Key Skills:

• Excellent customer service skills

• Strong organizational and time management abilities

• Proficiency in computer systems and software

• Effective communication and interpersonal skills

• Ability to work independently and as part of a team